Sales Ops Manager

01

Why This Role Exists

Founder OS is building toward a $100M company on a simple model: founders pay us five and six figures, and we install a Content Operating System that grows their brand and their revenue. Marketing fills the calendar. Sales closes. In between sits the system that makes both work: the CRM, the data, the routing, the payments.

This role owns that system. When a founder books a call, they land with the right closer. When they pay, the agreement, the payment and the onboarding fire in the right order. When anyone asks how sales is doing, the number is already there, and it's right.

Who you work with:

Person

Role

How you work together

Claire

Chief of Staff (you report here)

Priorities, operating rhythm, the weekly leadership scorecard

Sales Manager

Sales team

Their team runs on your pipeline, routing and dashboards

Paid Manager

Hiring now

They own click to booked call. You own the CRM and data behind it

Matt Gray

CEO

Reads your dashboards; Edge deals run through your process

Georgi and Bea

Finance and admin

Payments, commissions, collections and contracts

This is a full-time builder seat. You find what's broken, fix it, document it, and move on.

02

The Mandate

Five pillars. You own all five.

PILLAR 1  CRM and Pipeline

HubSpot is the single source of truth, and every team trusts it.

• Admin HubSpot: properties, pipelines, deal stages, permissions and seats.
• Build and maintain the workflows and automations, including custom code.
• Keep the database clean: list hygiene, segmentation and contact tiers.
• Manage access and credentials as people join and leave.

PILLAR 2  Routing and Show Rate

Every booked call reaches the right person, and more of them show up.

• Own lead routing from setter to closer, and round-robin across the team.
• Run the pre-call reminders and sequences, by email and SMS.
• Track speed to lead and fix what slows it down.
• Own the handoff from signed deal to onboarding, so delivery starts the day the agreement is signed.

PILLAR 3  Sales Data and Dashboards

The sales numbers are true, live, and owned by the people who run them.

• Build the sales dashboard: show rate, close rate and cash collected, by closer and by setter.
• Run end-of-day reporting for closers and setters into one view, automatically.
• Feed the sales rows of the weekly leadership scorecard.
• Answer data requests from leadership within 24 hours.

PILLAR 4  Payments, Agreements and Commissions

Money moves cleanly. No double payments, no unsigned agreements, no surprises at month end.

• Own payment links, plans and agreements across Stripe, Whop, HubSpot and our contract tool.
• Make sure every deal follows the same steps: payment, agreement, access.
• Track new cash and instalments separately, and reconcile them with finance.
• Run commission and bonus calculations with Georgi.

PILLAR 5  Systems and Integrations

The tools talk to each other, and nothing lives only in one person's head.

• Own integrations across HubSpot, Stripe, Typeform, Zoom, Aloware and our automation stack.
• Keep a written map of every system, integration and who has access.
• Use AI and automation to take manual work off the sales team.
• Document everything with a written guide and a Loom.

03

The Scorecard

You are measured on outcomes, not activity. Final numbers get locked in your first 30 days. These are the bars we care about:

Metric

What it tells us

Data accuracy

Sales dashboard reconciles to cash collected

Reporting on time

Scorecard and dashboard ready every Monday, no chasing

Speed to lead

Minutes from booking to first touch

Show rate support

Reminders and routing live for every booked call

Payment errors

Zero double payments, zero unsigned agreements

Commission accuracy

Paid right, on time, no disputes

Request turnaround

Leadership data requests answered within 24 hours

04

Your First 90 Days

DAYS 1-30  Understand

Map every system, workflow, integration and login. Audit the path from booked call to cash collected and find where the data breaks. Take ownership of HubSpot admin and rotate credentials. Lock your scorecard numbers.

DAYS 31-60  Fix

Ship the three highest-impact fixes. Make the sales dashboard accurate and automatic. Put one clean process in place for payments and agreements. Get every workflow documented.

DAYS 61-90  Run

Run sales operations without anyone chasing. The dashboard updates itself, routing just works, and month end closes clean. The bar at day 90: the sales team doubles, and nothing breaks.

05

Who This Person Is

You have run sales or revenue operations at a high-ticket coaching, education, info product or B2B services business. You have administered HubSpot or a similar CRM, built reporting a sales leader trusted, and cleaned up payments and pipelines. You write a little code when a no-code tool runs out, and you use AI every day.

You are:

• A builder. You would rather ship the fix than write the ticket.
• Obsessed with clean data. A number that doesn't reconcile bothers you until it does.
• A documenter. If it only lives in your head, it isn't done.
• Calm under pressure. Month end and launch weeks don't rattle you.
• Proactive. You come with the plan, not the question.

You are not:

• A strategist who needs someone else to build.
• Someone who changes live workflows without testing first.
• Someone who needs a spec for everything.
• Someone who treats data quality as someone else's problem.

Unusual backgrounds welcome. A RevOps lead, a HubSpot consultant, a sales ops manager from a scaling coaching brand: if you've built the system behind a sales team, we want to talk.

06

How We Operate

Our values aren't words on a wall. They're how we operate, make decisions, give feedback, and hold ourselves accountable. We are one team building one company.

• Insanely Simple. Complexity is the enemy of execution.
• Extreme Ownership. Every decision starts with what is best for the enterprise.
• Writing-First Culture. If it's not written, it doesn't exist. Clarity is kindness.
• Obsess Over Quality. We are tastemakers. Every touchpoint is a chance to dazzle.
• All-In Mindset. The founder's success is our success.
• Elevated Design. Design is strategy. Taste is our competitive advantage.
• Dazzle Founders. We treat founders like our best friends and go the extra mile.
• Relentless Velocity. We move fast toward a common, specific goal.
• We Bring Solutions, Not Problems. Never just bring a problem. Come with the plan.

07

Compensation

Competitive base plus performance compensation tied to the numbers you own, with cash bonuses as the company hits its new cash milestones. Full-time and fully remote, with meaningful overlap with Eastern time. We go deep on structure and numbers in the live conversation.

08

How We Hire

1. Application and portfolio screen. Show us a CRM, dashboard or process you built. We score for ownership, technical depth and AI fluency.
2. Technical deep dive. Walk us through a system you built: what broke and how you fixed it.
3. Paid test project. A short, real problem from our stack.
4. References and offer. We co-write your 90-day plan before you sign, so day one has no ambiguity.

Founder OS runs on a simple belief: fear is the enemy of service, and systems are the path to freedom. If you want to build the systems behind the operating system for founders, this is the seat.

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